Will club discounts, charge packs and OEM subscriptions apply when using a voucher?
No. A Chargefox Voucher is not able to be used with any other offer, including a Motoring Club Discount or subscription provided by a car manufacturer. In the event that you attempt to use a Chargefox Voucher in conjunction with any other offer, the full amount will be deducted from an active voucher and discounts will not apply.
How long do I have to use a voucher?
Vouchers are valid for 36 months from issue date or when the voucher balance reaches $0.00 (whichever comes first).
What happens when the voucher expires?
Should your voucher expire or the voucher does not have a sufficient balance to cover the amount of the charging session, the balance remaining after the voucher applied will be charged to the payment method linked to your account.
Can I use my voucher to earn Everyday Rewards points?
Yes, you can use your voucher to earn points at participating stations. To learn more about this offer, see this article.
Can I link multiple vouchers?
Yes, you can link more than one voucher at a time.
Can a voucher be used to pay for idle fees?
No. Vouchers will only cover the cost of the charge session. It will not pay for infringements like idle fees.
Can I use another payment method when a voucher is linked?
If a valid voucher is linked when charging at an eligible station - the voucher will always apply until it expires, is unlinked or the balance reaches $0.00.