FAQs - Online Site Host Terms & Conditions - update February 2024

1. Will the new site host terms apply to me?

The new online site host terms will apply to all site host arrangements except site hosts that have a separate written site host agreement with Chargefox, in which case the terms of the separate written site host agreement will apply.

2. When do these new terms become effective?

The new terms will become effective on 19 Feb 2024.

3. If there are faults with my chargers and they cannot be fixed within a certain period of time (eg, waiting on spare parts), will my chargers get suspended from the network?

If the fault poses risk to health and safety, you must use best endeavours to immediately rectify the fault within 4 hours (or restrict access to address the risks). If the fault does not pose a risk to health and safety, you must provide Chargefox with a satisfactory remediation plan and regular progress updates. Your failure to rectify the fault and not provide Chargefox with a satisfactory remediation plan may result in suspension or removal of your chargers from the platform.

4. Do all site hosts need to have a maintenance arrangement with a maintenance services providers for the chargers?

All site hosts must nominate a contact person for operational issues. But only site hosts with public chargers are required to have a maintenance arrangement in place with a maintenance services provider and are required to conduct a preventative maintenance service on the chargers at least once every 12 months during the term.

5. As a site host, how do I get paid for the payments from users who uses my Charging Stations?

Unless otherwise agreed, we will disburse to you the payments received from End Users less the End User Transaction Fees on a quarterly basis in arrears.

6. Do I have to issue a tax invoice for the revenue that will be disbursed to me?

If you are eligible for a RCTI arrangement with Chargefox under the GST laws, Chargefox will issue a RCTI for the payments received from End Users less the End User Transaction Fees and you will not be required to issue a tax invoice to Chargefox.
Site Hosts should obtain their own GST advice regarding their eligibility to agree to an RCTI arrangement with Chargefox and must be registered for GST to be eligible for the RCTI arrangement.

7. What GST payments do I have to remit to ATO as a Site Host?

Site Hosts will be responsible for remitting to ATO the GST on the disbursements paid by Chargefox.

8. What happens if I am not registered for GST?

If you would like Chargefox to set a price on your charger, you must be registered for GST and provide your ABN and company address to Chargefox during the onboarding process.