We have made some changes to the online site host terms to improve the ongoing reliability of chargers within our network, driver experience and administrative efficiency.
Key changes are highlighted below:
- Public chargers will be removed from the platform if faults are not repaired within 30 days and the remediation plans have not been communicated to Chargefox.
- A maintenance arrangement must be in place for public chargers and a copy provided to Chargefox during the onboarding process. Chargefox will not be able to onboard a charger until a copy of the agreement has been received.
- For public chargers, site hosts must conduct a preventative maintenance service at least once every 12 months during the term and no less frequently than the manufacturer’s recommendations.
- Where a fault with the charger poses a risk to safety and health, site hosts must notify Chargefox as soon as possible and use best endeavors to rectify the fault immediately within 4 hours of becoming aware of the defect or fault (or restrict access to the relevant chargers to address the risk).
- All site hosts must nominate a contact person who is responsible for operational issues relating to the chargers.
- All chargers and related equipment must be on the Chargefox supported hardware list.
- Public chargers must be available to the public and restricted operating hours must be communicated to Chargefox during the onboarding process and during the term of the agreement.
- All Fees may be subject to CPI increases.
- Site hosts must notify Chargefox immediately they become aware of a contractor installing or adding any devices, systems, apps or otherwise in the chargers which may affect the network connection between the chargers and Chargefox Portal or Chargefox App.
- Site hosts must comply with all applicable privacy laws and the Chargefox Privacy Policy in relation to dealing with any data arising from Chargefox Network Portal, the Chargefox App and the Chargefox website.
- GST clauses have been updated to allow Chargefox to issue Recipient Created Tax Invoices in relation to the disbursements.
Whilst the key changes are highlighted, please ensure you read the new terms in their entirety to understand your rights and obligations.