Frequently asked questions

• How to charge your vehicle

  Learn the basics of charging your EV at a station on the Chargefox platform.Launch the Chargefox appIf you haven't al...

• I can't start a charge session

  Session not starting? In the Chargefox app, check the instructions for the Port you're using: • If the Port says 'Unl...

• My charge session won't stop

  What to do if you're having trouble stopping your charge session. TroubleshootingIt may take up to a minute for the s...

• The charging cable is stuck

  This page outlines the steps to release the charging cable from your vehicle or the station. Why is the cable stuck i...

• Overstay and idle fees

  To avoid unneeded overstays and support making stations available in a timely manner idle fees are now in effect at s...

• Motoring club member discounts

  Members of AANT, NRMA, RACV, RAA, and RACT get a 10% discount on the price of charging at select charging locations.H...