How do I order and activate RFID cards for my fleet?

To enable your fleet drivers to charge using RFID cards, there are two steps:

1. Ordering the RFID cards
2. Activating the RFIDs cards

Step 1. Ordering RFID cards for your fleet

Here’s how to order RFID cards:

Email fleetsupport@chargefox.com. Make the subject of the email "Request for fleet RFID cards"

Include the following information in the body of your email:

1. Your name, role, organisation and contact information
2. The number of RFID cards you need
3. Where the RFID cards should be sent
4. An email address for us to keep updated about the progress of your order

We’ll be in touch within three working days, and should have your RFID cards in the post within 5 working days. Please allow up to 5 working days for delivery. We suggest you keep a reserve of RFID cards to account for processing and delivery time. 

Step 2. Activating your RFID cards 

Once you’ve received your RFID cards, you’ll need to activate them before they can be used to charge. 

From the fleet portal, navigate to the Fleet vehicle page by clicking Fleet > Vehicles in the top navigation bar.

From there, click the three-dot menu next to the vehicle you want to add an RFID card to.

A modal will appear. Check that the vehicle details reflect the vehicle you wish to add a new RFID to.

Enter your 6-digit RFID number into the field.

Click the Add RFID button to save the RFID for the vehicle. The card is now activated and ready for use by your driver. 

Note: If you haven’t yet added your vehicle details, it’s also possible to activate your RFID as part of adding a vehicle to your fleet.