This guide outlines the step-by-step process for onboarding a new charge station to the Chargefox platform. It explains the roles of Chargefox and the installation partner, lists hardware and sticker requirements, and provides instructions for submitting the necessary forms.
If you're a Site host and do not yet have a Chargefox Site host account, please submit an Account Setup Request first before initiating the station onboarding process. A Site host account must be created before Service partners can onboard stations.
Chargefox responsibilities
-
Chargefox does not install, configure, or troubleshoot charge stations. Our role is to:
Create the station in the Chargefox platform
Provide the OCPP connection settings needed to link the station to our system
-
We do not assist with technical details such as:
Charge Box Identity (CBI)
Network or connectivity settings
For any technical setup or configuration questions, please contact your hardware supplier or network administrator
Service partner responsibilities
-
Maintenance and/or installation partners are responsible for:
Physical installation of the station
Software setup and configuration
Diagnosing and resolving any hardware or network issues
New Customer? Submit an Account Setup Form First
If the station's Site host does not yet have an account with Chargefox, please ask them to complete the Account Setup Form before kicking off the following station onboarding process.
Step-by-Step Guide to Onboard a Charge Station
Step 1: Check Hardware Compatibility
Make sure the charge station hardware is listed on our Supported Hardware List
If it is not listed, it will need to go through our Charge Station Evaluation process. This may take several months due to rigorous testing required for platform compatibility. Please contact support@chargefox.com to discuss
Step 2: Order Required Station Stickers
Before submitting a New Charger form, you must order all required labels. If you don’t have them, please place an order here before proceeding to the next step. You will receive a station ID number in this step.
If you have multiple installations planned, you can order additional stock in advance. We recommend placing orders at least 2 weeks in advance to avoid any delays.
For public stations:
Station ID label
Port labels (e.g., Port A, Port B)
Charging Instruction label
Idle Fee label (for DC stations with idle fees enabled)
For private stations:
Station ID label
Port labels (e.g., Port A, Port B)
Step 3: Submit the New Charger Form
Complete the New Charger Form to initiate onboarding
Refer to our New Charger Form Help Guide for assistance
Our team will use this information to create the station in our system and provide OCPP settings for the station
Note:
We do not provide support for charge station setup or configuration.
Please contact your hardware supplier or installer for setup details such as the Charge Box Identity or network settings.
Step 4: Complete the Handover Form
Once the station is installed and online, complete the Handover Form to finalise the setup.
Step 5: Final Confirmation
After reviewing your submission and confirming everything is online, we will send a final confirmation email letting you know the station is active.
Need Help?
If you have any questions regarding the process, please submit a request or contact our support team at support@chargefox.com.