Click here to view and download our Online Site Host Terms and Conditions.
Frequently asked questions
If there are faults with my chargers and they cannot be fixed within 30 days, will my chargers be suspended from the platform?
If a fault poses a risk to health and safety, you must do your best to rectify the fault within 4 hours (or restrict access to the site o address the risk). If the fault does not pose a risk to health and safety, you must provide Chargefox with a remediation plan and regular progress updates. Failure to communicate with Chargefox or rectify the fault may result in suspension or removal of your chargers from our platform.
Do all Site hosts need to have a maintenance agreement with a Service provider for their chargers?
All Site hosts must nominate a contact person for incidents, faults and operational issues. Only Site hosts with publicly available chargers need to have a maintenance arrangement in place with a Service provider. These Site hosts are also required to conduct preventative maintenance on their chargers at least once every 12 months during the terms of our agreement.
As a Site host, how do I get paid for sessions?
We will disburse to you the payments we receive for charge sessions on a quarterly basis in arrears, minus our End User Transaction Fees, unless otherwise agreed.
Do I have to issue a tax invoice for the revenue that will be disbursed to me?
If your organisation is eligible for an RCTI arrangement with Chargefox under GST legislation, Chargefox will issue you an RCTI for the payments we receive, less our End User Transaction Fees. You will not be required to issue a tax invoice to Chargefox.
Site hosts should obtain their own GST advice regarding their eligibility to agree to an RCTI arrangement with Chargefox. All Site hosts must be registered for GST to access our platform.
What GST payments do I have to remit to the ATO as a Site Host?
Site Hosts will be responsible for remitting to the ATO the GST on any disbursements paid by Chargefox.
What happens if I am not registered for GST?
If you would like Chargefox to set a price on your charger, you must be registered for GST and provide your ABN and company address to Chargefox during the account setup process.
Please ensure you read our terms in their entirety to fully understand your rights and obligations.