Adding a public note to a charge station

If you host public charge stations on Chargefox, you can create public notes to communicate important station information to a driver.

Creating a new public note

To create a public note, go to Network and select Charge stations.

Select the charge station you'd like to add a public note for.

In the station details tab, locate the Public note field. Enter your note, then press Update note to publish it.

Updating or removing a public note

To edit or remove a public note, update the text in the public note field or delete it. Press Update note to save your changes.

Best practices for public notes

• Keep it simple: Keep public notes concise and focused on communicating essential information to avoid overwhelming drivers.
  
  
• Be clear: Use clear, direct language to ensure public notes are easily understood by drivers. Avoid using jargon or technical language.
  
  
• Stay relevant: Public notes should be specific to the charge station’s status, availability, or maintenance updates.
   
• Keep notes up-to-date: Remove outdated public notes to drivers to avoid confusing drivers and to keep station details accurate.

Examples of effective public notes

• "This station has limited availability during peak hours (5-8 PM)."
  
  
• "This station will be temporarily unavailable due to scheduled maintenance on 29 October 2024 from 8-9 PM."
  
  
• "Parking is limited to 2 hours while charging."

System-generated notes

System-generated notes are generated by the system to alert drivers of real-time status updates and technical issues. They appear beneath the public note and cannot be edited. System-generated notes are visible to drivers in the Chargefox mobile app.

Feedback

We’re always looking for ways to improve the experience of customers managing chargers and fleets on our platform. If you have feedback on this feature or suggestions for other ways to make our platform work better for you, we’d love to hear it via this feedback form.